Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.
If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.
Our External Dispute Resolution scheme
If you are still not satisfied with the outcome of your compliant, then you have the further option of referring the matter to an external dispute resolution scheme known as CIO (Credit & Investments Ombudsman) Member Number M0034546.
CIO Service Case Management
PO Box A252 SOUTH SYDNEY NSW 1235
T 1800 138 422
F 02 9273 8440